Privacy Policy
Virgin Islands Exotics, LLC (“VI Exotics,” “we,” “us,” or “our”) respects the privacy of individuals who visit VIExotics.com, request access, communicate with us, purchase or receive products, subscribe to communications, or otherwise interact with VI Exotics.
This Privacy Policy explains the types of information we may collect, how we may use and disclose that information, the choices available to you, and the steps we take to protect information in our possession.
By using VIExotics.com or otherwise interacting with VI Exotics, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
The information we collect depends on how you interact with VI Exotics.
We may collect information that you voluntarily provide, information generated through transactions or communications, and certain information collected automatically when you use our website or related services.
Information may include:
- Name
- Phone number
- Email address
- Billing or shipping information
- Delivery location or address
- Date of birth or age-related information
- Information used for age or identity verification
- Order and transaction information
- Product preferences or requests
- Communications with VI Exotics
- Customer-service inquiries
- Access-request information
- Payment-related transaction information
- Device, browser, and website-usage information
- IP address or similar technical identifiers
- Cookies and similar technologies
- Information voluntarily submitted through forms, text messages, email, or other communications
We seek to collect only information reasonably appropriate for legitimate business, transaction, compliance, security, and customer-service purposes.
Access Requests & Private Communications
VI Exotics may operate primarily through an access-request model rather than a traditional public ecommerce storefront.
When you request access or communicate with VI Exotics, we may collect information such as your name, phone number, arrival or availability information, location, age eligibility, requested products, preferences, and other information reasonably necessary to respond to your request.
Communicating with VI Exotics does not require us to make all information provided during that communication publicly available.
Private customer communications are treated as business records and may be retained where reasonably necessary for customer service, transaction administration, compliance, fraud prevention, dispute resolution, or other legitimate business purposes.
Text Messages
Customers may communicate with VI Exotics by text message where available.
When you initiate a text conversation with us, we may use the phone number and information provided through that conversation to respond to your request, provide access information, answer questions, administer transactions, provide customer service, perform verification, communicate fulfilment information, or address compliance-related matters.
Transactional or service-related text messages may include information reasonably necessary to complete or administer your interaction with VI Exotics.
We will not treat a customer's decision to contact us about an order or access request as unlimited consent to receive unrelated promotional text messages.
Marketing or promotional text messages will be sent only as permitted by applicable law and any required consent.
Email Communications
We may collect your email address when you provide it to us, including when requesting information, communicating with us, subscribing to updates, joining a mailing list, or participating in merchandise or promotional communications.
Service-related emails may be used to respond to inquiries, provide transaction information, communicate policy or service updates, or administer your relationship with VI Exotics.
Where required by law, marketing emails will include an appropriate method to unsubscribe.
Opting out of marketing communications does not prevent us from sending non-promotional messages reasonably necessary to administer an existing transaction or respond to your request.
Age & Identity Verification
VI Exotics products are intended exclusively for adults 21 years of age or older.
We may collect or process information reasonably necessary to verify age or identity.
Depending on the method used, this may include:
- Name
- Date of birth
- Government-issued identification information
- Photograph or image associated with identification
- Verification status or result
- Other information reasonably required by applicable law or the verification provider
VI Exotics may use third-party service providers to assist with age or identity verification.
We may retain verification information or records of a verification result where reasonably necessary for compliance, fraud prevention, transaction administration, record-keeping, or applicable legal requirements.
Additional information is contained in our Age Requirement & ID Verification Policy.
Payment Information
VI Exotics may use third-party payment processors or financial-service providers to process transactions.
When a third-party payment provider processes a payment, certain payment information may be provided directly to that provider and handled according to its own privacy and security practices.
VI Exotics may receive transaction-related information such as payment status, transaction amount, payment method type, billing information, transaction identifiers, or limited payment details necessary to administer the transaction.
VI Exotics does not intend to store complete payment-card information when that information is processed directly by an authorized third-party payment processor.
Order, Shipping & Delivery Information
When you purchase or receive a product, we may collect information necessary to process and fulfil the transaction.
This may include your:
- Name
- Contact information
- Shipping or delivery address
- Order details
- Transaction information
- Tracking information
- Delivery status
- Age-verification status
- Customer communications
- Information relating to returns, refunds, cancellations, or disputes
We may share information with shipping carriers, delivery providers, payment processors, verification providers, or other service providers when reasonably necessary to complete or administer a transaction.
Laboratory & Batch Documentation
VI Exotics may maintain records connecting products, batches, laboratory documentation, compliance labels, transactions, and fulfillment records where appropriate for quality control, traceability, compliance, customer support, or record-keeping.
These internal records may be maintained separately from information publicly accessible through Certificates of Analysis or product documentation.
Website & Device Information
When you visit VIExotics.com, certain information may be collected automatically through our website, hosting provider, analytics tools, security systems, or similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referral information
- Approximate geographic information derived from technical data
- Date and time of visits
- Website interactions
- Technical or diagnostic information
We may use this information to operate, secure, maintain, understand, and improve VIExotics.com.
Cookies & Similar Technologies
VIExotics.com may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, measure performance, improve security, or support analytics.
Some cookies may be necessary for website functionality, while others may be provided through third-party services.
Browser settings may allow you to block, delete, or limit certain cookies.
Restricting cookies may affect the functionality of portions of the website.
Where applicable law requires consent or additional controls for certain cookies or tracking technologies, VI Exotics may provide those choices as required.
How We Use Information
We may use information we collect to:
- Respond to access requests and inquiries
- Communicate with customers
- Verify age or identity
- Determine product or jurisdiction eligibility
- Process and administer transactions
- Arrange shipping or delivery
- Provide tracking or fulfillment information
- Provide customer support
- Process refunds, cancellations, or replacements
- Maintain product and batch records
- Prevent fraud, abuse, or unauthorized activity
- Respond to payment disputes or chargebacks
- Maintain website functionality and security
- Analyze and improve our website and services
- Maintain legal, regulatory, tax, accounting, or compliance records
- Protect VI Exotics, our customers, and third parties
- Enforce our policies and Terms & Conditions
- Comply with applicable law or lawful governmental requests
- Send marketing communications where permitted and appropriately authorized
We may also use information for other purposes disclosed at the time it is collected or with your permission.
How We May Share Information
VI Exotics does not disclose personal information simply because another party wants access to our customer information.
We may disclose information where reasonably necessary to service providers or other parties that assist with legitimate business operations, including:
- Payment processing
- Shipping or delivery
- Age or identity verification
- Website hosting
- Website security
- Communications
- Email or text-message services
- Analytics
- Fraud prevention
- Customer support
- Accounting
- Legal or regulatory compliance
- Professional services
We may also disclose information where required or permitted by applicable law.
We Do Not Sell Customer Information as a Business Model
VI Exotics does not operate a business model based on selling customer personal information to unrelated third parties for their independent use.
If our practices materially change, this Privacy Policy will be updated and any rights required by applicable law will be provided.
Legal & Regulatory Disclosures
VI Exotics may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a valid subpoena, court order, warrant, or other lawful governmental request
- Satisfy legal, regulatory, tax, licensing, or record-keeping requirements
- Investigate fraud or suspected unlawful activity
- Protect the safety or rights of VI Exotics, our customers, or others
- Enforce our policies or agreements
- Establish, exercise, or defend legal claims
We may seek appropriate legal review before responding to governmental requests where circumstances warrant.
Business Transfers
If Virgin Islands Exotics, LLC undergoes a merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar business transaction, information maintained by VI Exotics may be transferred as part of that transaction where permitted by applicable law.
Any successor handling personal information would remain subject to applicable privacy obligations.
Information Security
VI Exotics takes reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication system, database, or method of transmitting information over the internet can be guaranteed to be completely secure.
Customers should use reasonable care when sending sensitive information electronically.
Data Retention
VI Exotics may retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, compliance, legal, tax, accounting, fraud-prevention, dispute-resolution, quality-control, or record-keeping purposes.
Different categories of information may be retained for different periods.
Certain transaction, shipping, laboratory, compliance, or business records may need to be maintained for periods required or reasonably justified by applicable law or legitimate compliance practices.
When information is no longer reasonably necessary, VI Exotics may delete, anonymize, or otherwise dispose of it in accordance with applicable practices and legal requirements.
Children & Minors
VI Exotics products are intended exclusively for adults 21 years of age or older.
VI Exotics does not knowingly provide age-restricted products to minors.
Individuals under 21 should not submit product-access requests, attempt to purchase products, or provide information for the purpose of obtaining age-restricted products.
If we become aware that information was submitted by a minor in connection with an attempt to obtain age-restricted products, we may delete, restrict, or retain limited information where reasonably necessary for legal, security, fraud-prevention, or compliance purposes.
Your Privacy Choices
Depending on your location and applicable law, you may have rights concerning personal information we maintain about you.
These may include rights to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Information about how personal information is used or disclosed
- Withdrawal of certain consent
- Opt-out from certain marketing communications
- Other privacy rights provided by applicable law
These rights are not absolute and may be subject to legal exceptions.
For example, VI Exotics may need to retain certain information to satisfy legal obligations, maintain transaction records, prevent fraud, resolve disputes, or exercise legal rights.
Privacy Requests
Customers who wish to make a privacy-related request may contact VI Exotics through the contact methods provided on VIExotics.com.
We may need to verify the identity of the person making the request before releasing, correcting, or deleting personal information.
We may request information reasonably necessary to confirm identity and protect customer information from unauthorized access.
Where applicable law establishes a particular response procedure or deadline, VI Exotics will follow those requirements.
Marketing Choices
Customers may opt out of marketing emails using the unsubscribe method provided in applicable messages or by contacting VI Exotics.
Where promotional text messaging is offered, customers may use the opt-out method provided in the applicable message or otherwise communicate their request to stop receiving promotional messages.
Opting out of promotional communications does not necessarily stop transaction-related, customer-service, legal, security, or other non-promotional communications.
Third-Party Websites & Services
VIExotics.com may contain links to third-party websites, platforms, payment providers, shipping providers, social-media services, or other external services.
VI Exotics does not control the privacy practices of independent third parties.
Customers should review the privacy policies of third-party services they choose to use.
Social Media
If you communicate with or interact with VI Exotics through a social-media platform, that platform may separately collect or process information according to its own privacy policy and account settings.
Information voluntarily posted publicly on a social-media platform may be visible to other users of that platform.
Do Not Track & Browser Controls
Some browsers and devices provide privacy settings or “Do Not Track” signals.
Because standards concerning these signals may vary, VI Exotics may not respond uniformly to every browser-based signal unless required by applicable law.
Where applicable law requires recognition of a specific legally recognized opt-out preference signal, we will address such requirements as applicable to our operations.
International Users
VI Exotics primarily operates for customers and activities within eligible United States jurisdictions.
viexotics.com may nevertheless be accessible from other countries.
Accessing our website from another country does not mean that VI Exotics products or services are available in that location.
Individuals accessing the website from outside the United States are responsible for understanding that information may be processed in the United States, subject to applicable law.
Changes to This Privacy Policy
VI Exotics may modify this Privacy Policy to reflect changes in applicable law, technology, website functionality, service providers, verification practices, payment practices, marketing practices, or VI Exotics business operations.
Material changes may be communicated through the website or another reasonable method where appropriate or required by law.
The most current version of this Privacy Policy will always be available on viexotics.com.
Contact
Questions, concerns, or privacy-related requests may be directed to VI Exotics through the contact methods provided on viexotics.com.
Virgin Islands Exotics, LLC
VI Exotics