Privacy Policy

Virgin Islands Exotics, LLC (“VI Exotics,” “we,” “us,” or “our”) respects the privacy of individuals who visit viexotics.com, request access, communicate with us, purchase or receive products, subscribe to communications, or otherwise interact with VI Exotics.

This Privacy Policy explains the types of information we may collect, how we may use and disclose that information, how we protect and retain information, and the privacy choices or rights that may be available to individuals under applicable law.

By using viexotics.com or otherwise interacting with VI Exotics, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with VI Exotics.

We may collect information you voluntarily provide, information generated through transactions or communications, information received from service providers, and certain information collected automatically through our website or related systems.

Information may include:

  • Name

  • Phone number

  • Email address

  • Billing information

  • Shipping or delivery address

  • Date of birth or age-related information

  • Information used for age or identity verification

  • Verification status or results

  • Order and transaction information

  • Product preferences or requests

  • Access-request information

  • Communications with VI Exotics

  • Customer-service inquiries

  • Payment-related transaction information

  • Shipping, tracking, and delivery information

  • Return, refund, replacement, or dispute information

  • Device and browser information

  • Website-usage information

  • IP address or similar technical identifiers

  • Cookies and similar technologies

  • Approximate location derived from technical information

  • Information voluntarily submitted through forms, text messages, email, social media, or other communications

  • Other information reasonably necessary for legitimate business, transaction, compliance, security, customer-service, or operational purposes

VI Exotics seeks to collect information reasonably appropriate for the purposes for which it is needed.

INFORMATION WE ASK YOU NOT TO SEND UNNECESSARILY

Customers should not send unnecessary sensitive information to VI Exotics through ordinary email, text message, social media, or other unsecured communication methods.

Unless specifically requested through an appropriate process, customers should avoid sending information such as:

  • Social Security numbers

  • Complete payment-card numbers

  • Card security codes

  • Account passwords

  • Unnecessary medical records

  • Unnecessary copies of identity documents

  • Other highly sensitive information not reasonably required for the applicable interaction

Where verification or another process requires sensitive information, VI Exotics may direct customers to an appropriate verification provider, payment provider, secure system, or other method where available.

ACCESS REQUESTS & PRIVATE COMMUNICATIONS

VI Exotics may operate through private, restricted, or request-based access methods rather than making all product information publicly available.

When you request access or communicate with VI Exotics, we may collect information such as:

  • Name

  • Contact information

  • Location or intended destination

  • Age eligibility

  • Requested products

  • Preferences

  • Availability information

  • Transaction information

  • Other information reasonably necessary to evaluate or respond to the request

Information provided through a private communication does not become public merely because it was provided to VI Exotics.

Private customer communications may be maintained as business records where reasonably necessary for:

  • Customer service

  • Transaction administration

  • Compliance

  • Fraud prevention

  • Security

  • Dispute resolution

  • Product traceability

  • Recordkeeping

  • Legal obligations

  • Other legitimate business purposes

AGE & IDENTITY VERIFICATION

VI Exotics products are intended exclusively for adults 21 years of age or older.

VI Exotics may collect, receive, process, or verify information reasonably necessary to determine age, identity, purchaser eligibility, or recipient eligibility.

Depending on the verification method, information may include:

  • Name

  • Date of birth

  • Government-issued identification information

  • Photograph or image associated with identification

  • Information appearing on an identification document

  • Verification status

  • Verification result

  • Verification identifier or token

  • Transaction-related verification information

  • Recipient information

  • Other information reasonably required by applicable law or the verification method being used

VI Exotics may use third-party service providers to assist with lawful age or identity verification.

Depending on the verification method, identification information may be submitted directly to a verification provider rather than stored directly by VI Exotics.

Where reasonably appropriate, VI Exotics may receive or retain a verification result, status, identifier, token, transaction record, or similar confirmation instead of retaining a complete image or copy of an identification document.

VI Exotics does not represent that every verification method collects, processes, or retains the same information.

Verification-related information may be retained where reasonably necessary for:

  • Compliance

  • Fraud prevention

  • Transaction administration

  • Recipient verification

  • Security

  • Payment disputes

  • Legal claims

  • Recordkeeping

  • Applicable legal requirements

VI Exotics seeks to avoid retaining unnecessary identity-document information where a less sensitive verification record reasonably serves the applicable purpose.

Additional information is contained in our Age Requirement & ID Verification Policy.

PAYMENT INFORMATION

VI Exotics may use third-party payment processors, financial institutions, or other payment-service providers to facilitate transactions.

When payment information is entered directly into a third-party payment system, that information may be collected and processed directly by the applicable provider according to its own privacy and security practices.

VI Exotics may receive transaction-related information such as:

  • Payment status

  • Transaction amount

  • Payment method type

  • Billing information

  • Transaction identifiers

  • Refund information

  • Payment-dispute or chargeback information

  • Limited payment details made available by the provider

VI Exotics does not intend to store complete payment-card numbers or card security codes when those details are processed directly by an authorized third-party payment provider.

Use of a payment provider is also subject to that provider's applicable terms and privacy practices.

ORDER SHIPPING DELIVERY & FULFILLMENT INFORMATION

When you purchase, receive, return, or otherwise interact with a product transaction, VI Exotics may collect or process information reasonably necessary to administer the transaction.

This may include:

  • Name

  • Contact information

  • Shipping or delivery address

  • Recipient information

  • Order details

  • Transaction information

  • Tracking information

  • Delivery status

  • Verification status

  • Signature or delivery-confirmation information

  • Customer communications

  • Return, refund, replacement, or cancellation information

  • Payment-dispute information

  • Other information reasonably necessary to complete or document fulfillment

VI Exotics may disclose appropriate information to shipping carriers, delivery providers, payment processors, verification providers, fulfillment providers, or other service providers where reasonably necessary to administer a transaction.

PRODUCT BATCH & TRACEABILITY RECORDS

VI Exotics may maintain records connecting products, batches, lots, laboratory documentation, compliance labels, inventory, transactions, customers, and fulfillment information where reasonably appropriate for:

  • Product traceability

  • Quality control

  • Compliance

  • Customer support

  • Recall or product investigation

  • Recordkeeping

  • Dispute resolution

  • Fraud prevention

  • Other legitimate business purposes

These internal records may be maintained separately from information publicly accessible through Certificates of Analysis, QR codes, labels, or other product documentation.

Additional information regarding product documentation is contained in our Lab Testing & COA Policy.

TEXT MESSAGES

Customers may communicate with VI Exotics by text message where available.

When you initiate or participate in a text conversation with us, VI Exotics may use the phone number and information provided through that conversation to:

  • Respond to your request

  • Provide access information

  • Answer questions

  • Administer transactions

  • Perform or coordinate verification

  • Communicate shipping, delivery, or fulfillment information

  • Provide customer service

  • Address compliance, fraud, or security matters

Transactional or service-related messages may contain information reasonably necessary to administer your interaction with VI Exotics.

Contacting VI Exotics about an access request, product, transaction, or customer-service matter does not by itself constitute unlimited consent to receive unrelated promotional text messages.

Where promotional or marketing text messages require consent under applicable law, VI Exotics will seek the applicable consent before sending those messages.

Where required by applicable law, consent to receive promotional text messages is not a condition of purchasing a product or receiving ordinary customer service.

Individuals may revoke or withdraw applicable marketing-text consent using a reasonable opt-out method provided in the communication or another method recognized by applicable law.

Service-related or legally required communications may be treated separately where applicable law permits.

EMAIL COMMUNICATIONS

VI Exotics may collect your email address when you voluntarily provide it, including when:

  • Requesting information

  • Communicating with us

  • Subscribing to updates

  • Joining a mailing list

  • Completing a transaction

  • Participating in promotional communications

Service-related emails may be used to:

  • Respond to inquiries

  • Provide transaction information

  • Provide shipping or delivery information

  • Address security or verification issues

  • Communicate policy or service updates

  • Administer your relationship with VI Exotics

  • Provide legally required information

Marketing emails will be sent and managed in accordance with applicable law.

Where required, marketing emails will provide an appropriate method to unsubscribe.

Opting out of marketing communications does not prevent VI Exotics from sending non-promotional communications reasonably necessary to administer an existing transaction, respond to a request, address security or compliance matters, or provide legally required information.

WEBSITE & DEVICE INFORMATION

When you visit viexotics.com, certain information may be collected automatically through the website, hosting provider, security systems, analytics services, or similar technologies.

Information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referral information

  • Approximate geographic information derived from technical data

  • Date and time of visits

  • Website interactions

  • Technical information

  • Diagnostic information

  • Security-related information

VI Exotics may use this information to operate, secure, maintain, understand, troubleshoot, and improve viexotics.com and related services.

COOKIES & SIMILAR TECHNOLOGIES

viexotics.com may use cookies, pixels, tags, local storage, analytics tools, or similar technologies to:

  • Support website functionality

  • Remember preferences

  • Maintain security

  • Prevent fraud

  • Understand website usage

  • Measure performance

  • Improve website functionality

  • Support analytics

  • Administer other website features

Some technologies may be necessary for operation of the website, while others may be provided through third-party services.

Browser or device settings may allow individuals to block, delete, or limit certain cookies or similar technologies.

Restricting certain technologies may affect portions of website functionality.

Where applicable law requires consent, notice, or additional controls for particular cookies, advertising technologies, or tracking practices, VI Exotics may provide applicable choices or mechanisms.

ANALYTICS ADVERTISING & SIMILAR SERVICES

VI Exotics may use analytics or similar service providers to understand website performance, traffic, interactions, and customer experience.

Depending on the services enabled on viexotics.com, third parties may process technical, device, cookie, or website-interaction information.

If VI Exotics uses advertising or marketing technologies that applicable privacy law treats as a sale, sharing, targeted advertising, cross-context behavioral advertising, or another regulated activity, VI Exotics will provide applicable notices or choices where required.

VI Exotics does not represent that every third-party technology has the same privacy practices.

HOW WE USE INFORMATION

VI Exotics may use personal information to:

  • Respond to access requests and inquiries

  • Communicate with customers

  • Verify age or identity

  • Determine purchaser or recipient eligibility

  • Determine product or jurisdiction eligibility

  • Process and administer transactions

  • Arrange shipping, delivery, pickup, or fulfillment

  • Provide tracking information

  • Provide customer support

  • Process returns, refunds, replacements, or cancellations

  • Maintain product, batch, lot, transaction, and traceability records

  • Prevent fraud, abuse, identity misuse, or unauthorized activity

  • Respond to payment disputes or chargebacks

  • Operate and secure our website

  • Diagnose technical problems

  • Analyze and improve our website and services

  • Maintain legal, regulatory, tax, accounting, licensing, or compliance records

  • Protect VI Exotics, customers, service providers, and other parties

  • Enforce our policies and Terms & Conditions

  • Respond to lawful governmental or legal requests

  • Send marketing communications where permitted and appropriately authorized

  • Investigate product-quality or safety concerns

  • Administer recalls or corrective actions where applicable

  • Establish, exercise, or defend legal claims

  • Support business administration and operations

VI Exotics may also use information for another purpose disclosed when the information is collected, where permitted by applicable law, or with appropriate authorization.

HOW WE MAY DISCLOSE INFORMATION

VI Exotics does not disclose personal information merely because an unrelated party wants access to customer information.

VI Exotics may disclose information reasonably necessary to service providers, contractors, professional advisers, or other parties assisting with legitimate business operations.

These may include providers supporting:

  • Payment processing

  • Shipping or delivery

  • Fulfillment

  • Age or identity verification

  • Website hosting

  • Website security

  • Communications

  • Email services

  • Text-message services

  • Analytics

  • Fraud prevention

  • Customer support

  • Accounting

  • Legal services

  • Insurance

  • Regulatory compliance

  • Laboratory or product investigation

  • Technology services

  • Other legitimate business operations

VI Exotics seeks to disclose information reasonably appropriate to the applicable purpose rather than unnecessarily providing unrelated customer information.

Information may also be disclosed where permitted or required by applicable law.

SERVICE PROVIDERS

Service providers may process personal information on behalf of VI Exotics in connection with services they provide.

VI Exotics may select providers based on factors including:

  • Functionality

  • Security

  • Privacy practices

  • Reliability

  • Compliance capabilities

  • Business requirements

Where reasonably appropriate, VI Exotics may seek contractual, technical, organizational, or other protections relating to personal information handled by a service provider.

VI Exotics does not control every aspect of an independent provider's systems or operations.

SALE OR SHARING OF PERSONAL INFORMATION

VI Exotics does not operate a business model based on selling customer personal information to unrelated third parties for money or for their independent use.

Privacy laws may define terms such as “sale,” “sharing,” “targeted advertising,” “cross-context behavioral advertising,” or similar concepts more broadly than their ordinary meanings.

As a result, certain analytics, advertising, cookie, or technology-provider relationships may fall within a statutory definition even when VI Exotics does not receive money in exchange for personal information.

Where an applicable privacy law provides rights concerning such activities and applies to VI Exotics' practices, VI Exotics will provide the notices, choices, or mechanisms required by that law.

If our practices materially change, this Privacy Policy may be updated accordingly.

DE-IDENTIFIED & AGGREGATED INFORMATION

VI Exotics may create or use information that has been aggregated, de-identified, or otherwise processed so that it is not reasonably associated with an identifiable individual.

Such information may be used for purposes including:

  • Business analysis

  • Website performance

  • Product planning

  • Service improvement

  • Compliance analysis

  • Fraud prevention

  • Operational planning

  • Other legitimate business purposes

Where information is treated as de-identified under applicable law, VI Exotics will handle it in accordance with applicable requirements.

LEGAL & REGULATORY DISCLOSURES

VI Exotics may disclose information where we reasonably believe disclosure is necessary or appropriate to:

  • Comply with applicable law

  • Respond to a valid subpoena, court order, warrant, or other lawful governmental request

  • Satisfy legal, regulatory, tax, licensing, or recordkeeping requirements

  • Investigate fraud or suspected unlawful activity

  • Investigate identity misuse

  • Protect the rights, property, security, or safety of VI Exotics, our customers, or others

  • Enforce our policies or agreements

  • Establish, exercise, or defend legal claims

  • Address product-safety, security, or compliance concerns

Where circumstances reasonably warrant, VI Exotics may seek appropriate professional or legal review before responding to a governmental or legal request.

Nothing in this policy requires VI Exotics to disclose information where disclosure is prohibited by applicable law.

BUSINESS TRANSFERS

If Virgin Islands Exotics, LLC undergoes or considers a merger, acquisition, financing, restructuring, sale of assets, reorganization, bankruptcy proceeding, investment transaction, or similar business transaction, personal information may be disclosed or transferred as part of that process where permitted by applicable law.

Any applicable successor or recipient remains subject to privacy obligations imposed by applicable law and any commitments that continue to apply.

INFORMATION SECURITY

VI Exotics uses reasonable administrative, technical, physical, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Other reasonably foreseeable security risks

The measures appropriate for particular information may vary depending on:

  • Sensitivity

  • Volume

  • Technology

  • Service provider

  • Method of processing

  • Applicable risks

  • Legal requirements

VI Exotics seeks to limit unnecessary collection and access to sensitive information.

However, no website, electronic communication system, database, storage system, third-party provider, or method of transmitting information over the internet can be guaranteed to be completely secure.

Customers should use reasonable care when transmitting sensitive information electronically and should avoid sending unnecessary sensitive information through unsecured methods.

SECURITY INCIDENTS & BREACH NOTIFICATION

VI Exotics may investigate suspected or confirmed unauthorized access to, acquisition of, disclosure of, loss of, or misuse of personal information.

Where reasonably appropriate, VI Exotics may take steps to:

  • Contain the incident

  • Investigate its nature and scope

  • Preserve relevant records

  • Restore the integrity or security of affected systems

  • Coordinate with service providers

  • Seek professional assistance

  • Notify affected individuals

  • Notify governmental, regulatory, law-enforcement, or other parties

  • Take other appropriate corrective action

VI Exotics will provide security-breach notifications where and when required by applicable law, including applicable U.S. Virgin Islands breach-notification requirements.

Nothing in this policy limits any breach-notification right or obligation that cannot lawfully be waived.

DATA RETENTION

VI Exotics seeks to retain personal information no longer than reasonably necessary for the purposes for which it was collected, subject to legitimate business needs and applicable legal requirements.

Retention considerations may include:

  • Transaction administration

  • Compliance

  • Legal obligations

  • Tax and accounting requirements

  • Licensing or regulatory requirements

  • Fraud prevention

  • Security

  • Dispute resolution

  • Product traceability

  • Quality control

  • Recall administration

  • Recordkeeping

  • Verification requirements

  • Enforcement of agreements or policies

  • Establishing, exercising, or defending legal claims

Different categories of information may therefore be retained for different periods.

Transaction, shipping, laboratory, batch, verification, compliance, tax, accounting, payment-dispute, or other business records may need to be retained for periods required or reasonably justified by applicable law or legitimate business needs.

Where a complete identification image is unnecessary after verification, VI Exotics may retain a less sensitive verification result or related record instead where reasonably appropriate.

When information is no longer reasonably necessary, VI Exotics may delete, anonymize, aggregate, securely dispose of, or otherwise handle it in accordance with applicable practices and legal requirements.

CHILDREN & MINORS

VI Exotics products are intended exclusively for adults 21 years of age or older.

VI Exotics does not knowingly provide age-restricted products to minors.

Individuals under 21 should not submit product-access requests, attempt to purchase age-restricted products, or provide personal information for the purpose of obtaining those products.

viexotics.com is not directed to children under 13.

If VI Exotics learns that personal information from a child under 13 has been collected in circumstances subject to applicable children's-privacy requirements, VI Exotics will take appropriate action as required by applicable law.

If VI Exotics becomes aware that information was submitted by a minor in connection with an attempt to obtain an age-restricted product, we may delete or restrict that information.

VI Exotics may retain limited information where reasonably necessary to:

  • Prevent fraud

  • Document attempted circumvention

  • Protect security

  • Comply with applicable law

  • Establish or defend a legal claim

  • Satisfy another legitimate legal or compliance requirement

YOUR PRIVACY CHOICES & RIGHTS

Depending on your location, VI Exotics' activities, and applicable law, you may have rights relating to personal information maintained about you.

Those rights may include the ability to request:

  • Access to certain personal information

  • Confirmation concerning processing

  • Correction of inaccurate information

  • Deletion of certain information

  • A copy or portability of certain information

  • Information concerning categories or purposes of processing

  • Withdrawal of certain consent

  • Opt-out from certain marketing communications

  • Opt-out from certain sales, sharing, targeted advertising, or similar activities

  • Limitation of certain uses of sensitive information where applicable

  • Appeal of certain privacy-request decisions where provided by law

  • Other rights established by applicable law

These rights are not absolute and may be subject to legal exceptions.

For example, VI Exotics may need or be permitted to retain information to:

  • Satisfy legal obligations

  • Maintain transaction records

  • Prevent fraud

  • Protect security

  • Maintain product traceability

  • Resolve disputes

  • Exercise or defend legal claims

  • Complete transactions requested by the customer

  • Maintain legally required records

  • Satisfy another permitted business or legal requirement

VI Exotics will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.

PRIVACY REQUESTS

Individuals seeking to exercise an applicable privacy right may contact VI Exotics through the contact methods provided on viexotics.com.

Depending on the type of request, VI Exotics may need to verify the identity of the person making the request before accessing, correcting, deleting, or disclosing personal information.

VI Exotics may request information reasonably necessary to:

  • Confirm identity

  • Locate relevant records

  • Protect customer information from unauthorized disclosure

  • Determine whether an applicable privacy right applies

VI Exotics will not require identity verification for a particular privacy request where applicable law prohibits or does not permit such verification.

Where applicable law establishes a particular:

  • Response deadline

  • Verification procedure

  • Authorized-agent process

  • Appeal right

  • Opt-out procedure

  • Required explanation

  • Other process

VI Exotics will follow the applicable requirements.

A request may be denied or limited where permitted by applicable law.

AUTHORIZED PRIVACY REQUESTS

Where applicable law permits an authorized agent or representative to submit a privacy request on another person's behalf, VI Exotics may require reasonable documentation establishing the representative's authority.

Where permitted, VI Exotics may separately verify the identity of the individual concerned.

Requirements may vary depending on the nature of the request and applicable law.

MARKETING CHOICES

Customers may opt out of marketing emails using the unsubscribe mechanism contained in applicable messages or by contacting VI Exotics.

Where promotional text messaging is offered, customers may use an applicable opt-out mechanism provided in the message or another reasonable method recognized by applicable law.

VI Exotics will process legally valid marketing opt-out or consent-withdrawal requests as required by applicable law.

Opting out of promotional communications does not necessarily stop:

  • Transactional messages

  • Customer-service communications

  • Security notices

  • Verification communications

  • Shipping or delivery communications

  • Product-safety or recall notices

  • Legal or compliance notices

  • Other non-promotional communications reasonably necessary to administer an existing relationship or transaction

BROWSER PRIVACY CONTROLS & OPT-OUT SIGNALS

Browsers and devices may provide:

  • Cookie controls

  • Privacy settings

  • “Do Not Track” signals

  • Universal opt-out mechanisms

  • Global privacy preference signals

  • Other preference technologies

Technical and legal standards concerning these mechanisms vary.

VI Exotics may not respond identically to every browser-based preference signal where no applicable legal standard requires a particular response.

Where applicable law requires VI Exotics to recognize or process a legally recognized universal opt-out mechanism or privacy preference signal, VI Exotics will address that requirement as applicable to our operations and technology.

THIRD-PARTY WEBSITES & SERVICES

viexotics.com may contain links to or integrate with third-party websites, platforms, payment providers, verification providers, shipping providers, social-media services, analytics providers, communications services, or other external services.

VI Exotics does not control the independent privacy practices of third parties.

Information provided directly to an independent third party may be governed by that party's privacy policy, terms, technologies, and practices.

Customers should review the privacy practices of third-party services they choose to use.

SOCIAL MEDIA

If you communicate with or interact with VI Exotics through a social-media platform, that platform may separately collect or process information according to its own privacy policy, technologies, account settings, and terms.

Information voluntarily posted publicly through a social-media platform may be visible to other users or the public.

VI Exotics does not control how an independent social-media platform processes information through its own services.

INTERNATIONAL USERS

VI Exotics primarily operates for customers and activities within eligible United States jurisdictions.

viexotics.com may nevertheless be technically accessible from other countries.

Website accessibility from another country does not mean VI Exotics products or services are offered, available, or lawful in that country.

Individuals accessing VI Exotics services from outside the United States should understand that information may be processed or maintained in the United States or through service providers operating in other locations, subject to applicable law.

Where an applicable international privacy law legally applies to VI Exotics' activities, VI Exotics will address applicable requirements as required.

NO WAIVER OF PRIVACY RIGHTS

Nothing in this Privacy Policy eliminates, restricts, or requires an individual to waive any privacy, security-breach, consumer-protection, or other legal right that cannot lawfully be waived.

RELATED POLICIES

This Privacy Policy should be read together with applicable VI Exotics policies, including our:

  • Terms & Conditions

  • Age Requirement & ID Verification Policy

  • Product Compliance Policy

  • Shipping, Delivery & Jurisdiction Policy

  • Returns, Refunds & Cancellations Policy

  • Lab Testing & COA Policy

CHANGES TO THIS PRIVACY POLICY

VI Exotics may modify this Privacy Policy to reflect changes in:

  • Applicable law

  • Technology

  • Website functionality

  • Service providers

  • Verification practices

  • Payment practices

  • Marketing practices

  • Shipping or fulfillment operations

  • Privacy or security practices

  • VI Exotics business operations

Material changes may be communicated through the website or another reasonable method where appropriate or required by applicable law.

Changes will apply prospectively as required by applicable law.

The most current version of this Privacy Policy will be available on viexotics.com.

CONTACT

Questions, concerns, or privacy-related requests may be directed to VI Exotics through the contact methods provided on viexotics.com.

Virgin Islands Exotics, LLC
VI Exotics™