Private Concierge Service Terms

These Private Concierge Service Terms (“Concierge Terms”) govern concierge, messenger, shopping, procurement, pickup, delivery, personal-property transportation, and related services offered by Virgin Islands Exotics, LLC (“VI Exotics,” “we,” “us,” or “our”) through viexotics.com or related communications.

The Private Concierge Service is an operating service of Virgin Islands Exotics, LLC and is separate from VI Exotics product sales and product-access transactions.

By submitting a concierge request, approving a request or quote, paying a concierge invoice, providing property for transportation, or accepting performance of a concierge service, you agree to these Concierge Terms.

If you do not agree to these Concierge Terms, you should not use the Private Concierge Service.

ABOUT THE PRIVATE CONCIERGE SERVICE

The Private Concierge Service provides request-based messenger, shopping, procurement, pickup, delivery, and related assistance for approved lawful requests.

Depending on availability and the circumstances, requests may involve:

  • Food and drinks

  • Everyday essentials

  • Beach-day needs

  • Forgotten essentials

  • Store purchases

  • Restaurant pickups

  • Hotel and villa deliveries

  • Multiple-store or multiple-stop runs

  • Personal belongings

  • Alcohol requests subject to the requirements below

  • Other lawful custom requests approved by VI Exotics

The service is intentionally request-based.

A product, store, merchant, service, destination, or request does not need to appear publicly on viexotics.com in order to be considered.

Not every request will be accepted.

LEGAL ENTITY & SERVICE IDENTITY

The Private Concierge Service is provided by Virgin Islands Exotics, LLC.

The use of “Private Concierge,” “Concierge Service,” “we,” “us,” or similar language in connection with the service refers to Virgin Islands Exotics, LLC unless expressly stated otherwise.

The Private Concierge Service may later be offered, marketed, or operated under another lawful brand or registered trade name without changing the underlying contracting entity unless customers are expressly notified otherwise.

CUSTOMER ELIGIBILITY

Customers entering into a paid ordinary concierge transaction must be at least 18 years old and legally capable of entering into the applicable transaction.

VI Exotics applies a stricter 21+ company standard to alcohol requests and may apply the same 21+ minimum to other age-restricted requests.

Additional eligibility requirements may apply based on the requested product, merchant, destination, fulfillment method, applicable law, or VI Exotics compliance standards.

REQUEST FIRST

Customers must communicate what they need before fulfillment begins.

VI Exotics may request information including:

  • Requested items

  • Preferred store or merchant

  • Quantity

  • Brand or product preference

  • Number of stops

  • Delivery location

  • Recipient information

  • Desired timing

  • Substitution preferences

  • Age eligibility where applicable

  • Other information reasonably necessary to evaluate the request

Submitting a message or request does not guarantee acceptance.

VI Exotics may confirm the request, merchant, price, number of stops, delivery area, timing, availability, age requirements, and other relevant details before issuing an invoice.

NO AUTOMATIC ACCEPTANCE

A conversation, message, access request, estimate, price discussion, availability statement, or other communication does not by itself obligate VI Exotics to perform a concierge service.

A request may remain subject to:

  • Merchant availability

  • Product availability

  • Price confirmation

  • Customer eligibility

  • Recipient eligibility

  • Destination

  • Number of stops

  • Payment

  • Age or identity verification

  • Applicable law

  • Licensing requirements

  • Safety

  • Service capacity

  • VI Exotics compliance standards

Unless expressly stated otherwise, a paid concierge transaction is accepted when VI Exotics confirms the request and receives successful payment of the applicable Square invoice.

Even after payment, fulfillment may be modified, delayed, or cancelled when reasonably necessary because of availability, pricing changes, merchant issues, failed verification, legal requirements, safety concerns, or another condition addressed by these Concierge Terms.

LIMITED PURCHASING AUTHORIZATION

When a confirmed concierge request requires VI Exotics to obtain merchandise from a third-party merchant, the customer authorizes VI Exotics to act solely for the limited purpose of purchasing or collecting the approved merchandise as part of that specific concierge request.

This limited authorization:

  • Applies only to the confirmed request

  • Does not create a general agency relationship

  • Does not permit VI Exotics to make unrelated commitments on the customer's behalf

  • Does not authorize undisclosed purchases

  • Ends when the applicable request has been completed, cancelled, or otherwise resolved

The customer remains responsible for ensuring that the requested purchase and intended receipt or use are lawful.

CUSTOM QUOTES & PRICING

Private Concierge requests are individually reviewed and priced.

Pricing may depend on:

  • Number of stops

  • Requested merchants

  • Delivery location

  • Travel distance

  • Travel time

  • Complexity

  • Waiting time

  • Requested merchandise

  • Urgency

  • Special handling

  • Age-restricted requirements

  • Additional services

  • Other disclosed circumstances

VI Exotics may provide an estimate or confirmed amount before payment.

A quote applies only to the request and circumstances for which it was provided.

Material changes to the request may require revised pricing.

NUMBER OF STOPS

Concierge service charges may be based in whole or in part on the number of stops required.

A “stop” generally means a separate store, restaurant, merchant, pickup location, return location, or other destination VI Exotics must visit as part of the requested run.

Additional stops requested after the original run is confirmed may require additional payment.

A return visit to a merchant or location may constitute another stop.

VI Exotics may use fixed stop-based pricing, individually quoted pricing, or another disclosed pricing method.

SQUARE INVOICES & ELECTRONIC PAYMENT

All Private Concierge payments are processed electronically through Square using a custom invoice issued by VI Exotics after the request has been reviewed and confirmed.

Private Concierge payments are not handled as cash transactions.

The Square invoice may include amounts relating to:

  • Third-party merchandise

  • Concierge service

  • Delivery

  • Number of stops

  • Additional travel

  • Waiting or redelivery

  • Taxes where applicable

  • Other disclosed charges

Customers should review the invoice before paying it.

Amounts relating to merchandise, service, delivery, additional stops, or other charges may be separately identified or otherwise clearly disclosed where reasonably appropriate.

Payment authorizes VI Exotics to proceed with the confirmed request, subject to these Concierge Terms.

Payment does not override:

  • Merchant availability

  • Product availability

  • Applicable law

  • Licensing requirements

  • Age or identity verification

  • Destination requirements

  • Safety requirements

  • VI Exotics compliance review

Square is a third-party payment processor and is not the provider of the Private Concierge Service.

Square, card issuers, banks, and other payment participants may separately apply their own terms, security procedures, processing timelines, and dispute procedures.

THIRD-PARTY MERCHANDISE AMOUNTS

Where VI Exotics purchases merchandise from a third-party merchant as part of a concierge request, the applicable merchandise amount is associated with the customer's approved third-party purchase.

VI Exotics may retain merchant receipts, electronic purchase records, or other documentation supporting the underlying purchase.

Where reasonably available, relevant receipt information may be provided to the customer.

A merchant receipt and the VI Exotics Square invoice serve different purposes.

The merchant documentation relates to the underlying third-party purchase.

The Square invoice documents the customer's Private Concierge transaction and applicable concierge-related charges.

THIRD-PARTY MERCHANTS

Stores, restaurants, retailers, manufacturers, hotels, and other third-party businesses involved in a request are independent businesses unless expressly stated otherwise.

VI Exotics does not control their:

  • Inventory

  • Prices

  • Promotions

  • Hours

  • Product quality

  • Manufacturing

  • Food preparation

  • Warranties

  • Return policies

  • Staffing

  • Security

  • Technology

  • Other independent operations

Unless expressly stated otherwise, VI Exotics is not the manufacturer or producer of merchandise obtained from an independent merchant.

VI Exotics remains responsible for its own concierge service to the extent required by applicable law.

MERCHANT AVAILABILITY & PRICE CHANGES

VI Exotics may confirm prices before invoicing where reasonably practical.

Third-party inventory, prices, promotions, taxes, and availability may nevertheless change.

If an item becomes unavailable, VI Exotics may:

  • Contact the customer

  • Request substitution approval

  • Omit the item

  • Adjust the invoice or transaction

  • Refund an applicable amount

  • Cancel the affected part of the request

  • Provide another reasonable resolution

If the actual merchant price materially exceeds the confirmed amount, VI Exotics may seek customer approval before purchasing the item.

VI Exotics is not required to purchase a materially more expensive item without approval.

SUBSTITUTIONS

VI Exotics will not intentionally make a materially different substitution without customer approval where approval can reasonably be obtained.

Customers may provide substitution instructions in advance.

If an item is unavailable and the customer cannot be reached, VI Exotics may omit the unavailable item rather than purchase an unapproved alternative.

ALCOHOL REQUESTS

Virgin Islands Exotics, LLC provides the Private Concierge Service pursuant to its applicable messenger and delivery business operations.

Where accepted, an alcohol request must involve alcoholic beverages obtained from an appropriately licensed third-party alcohol retailer.

VI Exotics does not maintain alcohol inventory for Private Concierge requests.

Alcohol is purchased only in connection with a specific customer-confirmed request.

VI Exotics does not use the Private Concierge Service to offer alcohol from its own inventory or represent itself as the originating retail liquor store.

The underlying alcohol must be obtained through an appropriately licensed retailer before it is transported or delivered as part of the concierge request.

VI Exotics applies a 21+ minimum company policy to all alcohol requests.

The purchaser and recipient may be required to satisfactorily complete age and identity verification.

VI Exotics may refuse, delay, modify, or cancel an alcohol request where:

  • The alcohol cannot be obtained from an appropriately licensed retailer

  • The customer or recipient is under 21 under VI Exotics policy

  • Required identification cannot be provided

  • Identification does not reasonably correspond to the recipient

  • Identification appears altered, fraudulent, counterfeit, or otherwise unreliable

  • Required verification is refused

  • VI Exotics reasonably suspects the request is being made for an ineligible person

  • The retailer cannot or will not complete the applicable purchase

  • The requested transaction would violate applicable law

  • Delivery or release would conflict with applicable licensing, retailer, property, or compliance requirements

Payment does not require VI Exotics to purchase, deliver, or release alcohol when applicable verification, retailer, legal, licensing, or compliance requirements cannot be satisfactorily completed.

NO ALCOHOL INVENTORY

VI Exotics does not stock, warehouse, maintain, or hold an inventory of alcoholic beverages for sale through the Private Concierge Service.

An alcohol request must be tied to an individual customer request and purchase from an appropriately licensed retailer.

Unused alcohol from one customer request is not treated as concierge inventory for future customers.

AGE & IDENTITY VERIFICATION

VI Exotics may require valid government-issued photo identification or another reasonable verification method for age-restricted requests.

Successful payment or prior verification does not guarantee release.

VI Exotics may require verification again at delivery or handoff.

A product will not be released when required verification cannot be satisfactorily completed.

VI Exotics may use stricter verification standards than the minimum otherwise required by law.

OTHER AGE-RESTRICTED REQUESTS

Other lawful age-restricted products may be subject to additional:

  • Age requirements

  • Identity verification

  • Merchant rules

  • Purchase restrictions

  • Delivery restrictions

  • Documentation

  • Compliance review

VI Exotics may decline any age-restricted request that cannot be completed to our satisfaction.

PROHIBITED & RESTRICTED REQUESTS

VI Exotics may refuse a request that we reasonably determine is:

  • Illegal

  • Unsafe

  • Fraudulent

  • Outside our licensed or authorized activities

  • Prohibited by a merchant

  • Prohibited by a property or destination

  • Intended to circumvent a restriction

  • Impractical to safely transport

  • Hazardous

  • Inconsistent with VI Exotics compliance standards

  • Otherwise inappropriate for the Private Concierge Service

Customers may not use the service to obtain contraband, stolen property, unlawful weapons, prohibited substances, or other items that VI Exotics may not lawfully transport or provide.

SEPARATE FROM VI EXOTICS PRODUCT TRANSACTIONS

Private Concierge transactions and VI Exotics product transactions are separate transactions.

The Private Concierge Service is not a payment method, ordering method, delivery workaround, or alternative compliance process for VI Exotics cannabis products.

Payment of a Private Concierge Square invoice does not constitute:

  • Payment for a VI Exotics product

  • Credit toward a VI Exotics product transaction

  • Approval to purchase a VI Exotics product

  • Acceptance of a VI Exotics product transaction

  • Waiver of any VI Exotics product-compliance requirement

Likewise, payment for a separate VI Exotics product transaction does not pay for or automatically authorize a Private Concierge request.

Separate VI Exotics product transactions remain governed by the applicable VI Exotics product policies.

DELIVERY AREAS

Private Concierge delivery is available only to destinations accepted by VI Exotics.

Approved destinations may include:

  • Hotels

  • Resorts

  • Villas

  • Residences

  • Vacation rentals

  • Businesses

  • Appropriate public meeting locations

  • Other approved locations

Availability may depend on:

  • Service area

  • Travel distance

  • Road access

  • Safety

  • Property requirements

  • Customer location

  • Time

  • Other operational considerations

The existence of service in one location does not guarantee service in every location.

HOTELS RESORTS VILLAS & OTHER PROPERTIES

Customers are responsible for complying with rules established by hotels, resorts, villas, vacation rentals, gated properties, marinas, beaches, businesses, venues, or other third-party properties.

VI Exotics does not control their:

  • Guest policies

  • Security rules

  • Delivery procedures

  • Parking requirements

  • Access restrictions

  • Front-desk procedures

  • Property rules

Where VI Exotics cannot enter a property, the customer may be required to meet at an appropriate permitted location.

VI Exotics will not knowingly violate property restrictions in order to complete a delivery.

CUSTOMER AVAILABILITY & 10-MINUTE WAIT

Customers and recipients should be reasonably available at the confirmed delivery location.

Unless VI Exotics expressly agrees otherwise, VI Exotics may allow a reasonable wait period of up to 10 minutes after arrival and reasonable efforts to contact the customer or recipient.

If the customer or eligible recipient does not appear within that period, the delivery may be treated as unsuccessful.

An unsuccessful delivery may result in:

  • Delay

  • Return of eligible merchandise

  • A new delivery attempt

  • Additional travel

  • Additional stops

  • Redelivery charges

  • Merchant return expenses

  • Other reasonable costs caused by the unsuccessful delivery

Redelivery remains subject to availability, product condition, age verification, merchant rules, and applicable law.

DELIVERY & SERVICE ESTIMATES

Pickup, shopping, arrival, and delivery times are estimates unless expressly guaranteed in writing.

Timing may be affected by:

  • Traffic

  • Store lines

  • Restaurant preparation

  • Product availability

  • Parking

  • Road conditions

  • Weather

  • Hurricanes or storms

  • Ferry schedules

  • Hotel access

  • Governmental or regulatory activity

  • Customer changes

  • Additional stops

  • Other circumstances outside VI Exotics' reasonable control

CHANGES AFTER CONFIRMATION

Customer-requested changes may require:

  • A revised quote

  • A revised Square invoice

  • An additional invoice

  • Additional stops

  • Additional service charges

  • Additional travel

  • A later delivery time

VI Exotics is not required to accept changes after performance has begun.

CUSTOMER CANCELLATIONS

Customers should request cancellation as soon as possible.

A request may generally be cancelled before VI Exotics has materially begun performing the service or incurred non-recoverable costs.

Once work has materially begun, amounts associated with services actually performed or reasonable costs already incurred may be non-refundable where permitted by applicable law.

Costs may include:

  • Merchandise already purchased

  • Travel already undertaken

  • Shopping already performed

  • Service time already provided

  • Additional stops

  • Parking charges

  • Merchant fees

  • Third-party charges

  • Other non-recoverable costs caused by the confirmed request

Nothing in this section authorizes VI Exotics to retain an amount that applicable law requires to be refunded.

CANCELLATIONS BY VI EXOTICS

VI Exotics may decline, delay, modify, suspend, or cancel a request because of:

  • Merchant closure

  • Product unavailability

  • Pricing changes

  • Unsafe conditions

  • Customer unavailability

  • Failed age verification

  • Fraud concerns

  • Payment issues

  • Legal requirements

  • Licensing requirements

  • Destination restrictions

  • Weather

  • Transportation problems

  • Vehicle issues

  • Regulatory requirements

  • Other circumstances making fulfillment unsafe, unlawful, unavailable, or impractical

Amounts relating to goods or services that will not be provided will generally be refunded or adjusted where appropriate, subject to applicable law and reasonable costs already incurred.

RETURNS EXCHANGES & THIRD-PARTY PRODUCT DEFECTS

Returns, exchanges, warranties, and product defects involving merchandise obtained from a third-party merchant may be governed by that merchant's or manufacturer's policies.

VI Exotics does not guarantee that a merchant or manufacturer will approve a:

  • Return

  • Refund

  • Exchange

  • Warranty claim

  • Replacement

If a customer asks VI Exotics to make another trip for a return or exchange, the additional trip may constitute a new concierge service and may require an additional stop, travel, service, or delivery fee.

Where the additional trip is required solely because of a material error caused by VI Exotics, an additional service charge may be waived where appropriate.

FOOD & PERISHABLE PRODUCTS

Restaurants, grocery stores, food manufacturers, and other third parties are responsible for their independent food preparation and product operations.

VI Exotics generally provides pickup and delivery rather than food preparation.

Food and perishable products may be affected by temperature, preparation times, transportation, delay, and customer storage.

Customers with serious food allergies or dietary restrictions should verify ingredients directly with the applicable food provider where appropriate.

PERSONAL BELONGINGS

Where approved, VI Exotics may transport customer-owned personal belongings.

Customers must accurately describe property provided for transportation.

Unless VI Exotics expressly approves another value in writing before accepting the item, the maximum declared value accepted for personal-property transportation is $500 per request.

Customers should not provide:

  • Cash

  • Negotiable instruments

  • Undisclosed high-value property

  • Irreplaceable documents

  • Jewelry or luxury items exceeding the approved value

  • Hazardous materials

  • Contraband

  • Unlawful weapons

  • Stolen property

  • Property they are not legally authorized to possess or transfer

VI Exotics may refuse any personal-property request.

The declared-value limitation does not eliminate liability or legal rights that cannot lawfully be limited.

CUSTOMER AUTHORITY OVER PROPERTY

By providing property to VI Exotics for transportation, the customer represents that they lawfully possess the property or otherwise have authority to direct its transportation.

VI Exotics may reasonably rely on the customer's description unless circumstances indicate further review is appropriate.

VI Exotics may refuse property that appears unlawful, stolen, hazardous, materially misrepresented, or otherwise inappropriate.

DRIVER & SERVICE SAFETY

Safety takes priority over completing a request.

Customers may not:

  • Threaten or harass a concierge representative

  • Demand unsafe driving

  • Demand illegal parking

  • Require unauthorized property entry

  • Interfere with safe vehicle operation

  • Conceal hazardous or illegal items

  • Request unlawful activity

  • Create an unreasonable safety risk

VI Exotics may immediately terminate a request where reasonably necessary to protect safety.

CUSTOMER INFORMATION

Customers must provide materially accurate information concerning:

  • Identity

  • Contact information

  • Requested merchandise

  • Merchant

  • Delivery location

  • Recipient

  • Age where applicable

  • Payment

  • Special instructions

  • Other information reasonably required for fulfillment

VI Exotics may rely on information provided by the customer unless we have reason to believe it is inaccurate, incomplete, misleading, or fraudulent.

FRAUD & ABUSE

Customers may not knowingly:

  • Use stolen payment information

  • Misrepresent identity

  • Provide false delivery information

  • Fabricate refund claims

  • Manipulate merchandise to create a false claim

  • Initiate a fraudulent chargeback

  • Circumvent age requirements

  • Circumvent merchant restrictions

  • Circumvent applicable legal restrictions

  • Otherwise misuse the service

VI Exotics may refuse service or restrict future access when fraud or material abuse is reasonably suspected.

CHARGEBACKS & PAYMENT DISPUTES

Nothing in these Concierge Terms prevents customers from exercising legitimate payment-dispute rights.

Customers may not knowingly submit false or materially misleading information in connection with a chargeback or payment dispute.

VI Exotics may provide Square, payment networks, banks, card issuers, or other authorized parties with information reasonably necessary to respond to a dispute.

Information may include:

  • Square invoice records

  • Customer communications

  • Merchant receipts

  • Tracking or delivery records

  • Photographs

  • Verification records or results

  • Transaction timestamps

  • Applicable policies

  • Other relevant transaction information

PRIVACY

Personal information processed through the Private Concierge Service is handled in accordance with the VI Exotics Privacy Policy and applicable law.

Concierge information may include:

  • Name

  • Contact information

  • Delivery location

  • Requested merchandise

  • Merchant information

  • Recipient information

  • Square transaction information

  • Customer communications

  • Age or identity verification information

  • Delivery and fulfillment records

VI Exotics may use appropriate third parties such as Square, merchants, communications providers, verification providers, mapping services, carriers, or technology providers in connection with fulfillment.

THIRD-PARTY PROVIDERS

VI Exotics may rely on independent providers for:

  • Payment processing

  • Communications

  • Mapping

  • Navigation

  • Merchant services

  • Verification

  • Technology

  • Other operational functions

VI Exotics does not control every independent third party's systems, policies, outages, security, or business decisions.

NO GENERAL AGENCY PARTNERSHIP OR JOINT VENTURE

Except for the limited purchasing authorization associated with an individual confirmed concierge request, nothing in these Concierge Terms creates a general agency relationship between the customer and VI Exotics.

Nothing creates a:

  • Partnership

  • Joint venture

  • Franchise

  • Employment relationship

  • Fiduciary relationship

A customer has no authority to bind Virgin Islands Exotics, LLC.

EVENTS OUTSIDE OUR REASONABLE CONTROL

To the fullest extent permitted by applicable law, VI Exotics is not responsible for delay or inability to perform caused by circumstances outside our reasonable control.

These may include:

  • Hurricanes

  • Severe weather

  • Flooding

  • Road closures

  • Traffic accidents

  • Ferry interruptions

  • Public emergencies

  • Governmental action

  • Utility outages

  • Telecommunications failures

  • Merchant closures

  • Supply shortages

  • Payment-system outages

  • Vehicle failures

  • Other events VI Exotics could not reasonably prevent or control

Affected services may be delayed, modified, suspended, or cancelled.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VI Exotics does not guarantee:

  • Third-party product availability

  • Merchant inventory

  • Merchant pricing

  • Merchant warranties

  • Merchant product quality

  • Exact delivery times

  • Suitability of third-party merchandise for a particular purpose

  • Performance of independent third parties

  • Uninterrupted availability of the Private Concierge Service

Nothing in these Concierge Terms excludes warranties, remedies, consumer protections, or other rights that cannot lawfully be excluded.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Virgin Islands Exotics, LLC and its owners, employees, agents, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the Private Concierge Service where such damages may lawfully be excluded.

To the fullest extent permitted by applicable law, VI Exotics is not responsible for losses resulting from:

  • Materially inaccurate customer instructions

  • Customer unavailability

  • Customer fraud

  • Unlawful customer conduct

  • Third-party merchant acts or omissions

  • Third-party product defects

  • Customer violation of hotel or property rules

  • Improper use or storage of merchandise after delivery

  • Customer-directed transportation of prohibited property

  • Events outside VI Exotics' reasonable control

Nothing in these Concierge Terms excludes or limits liability, duties, warranties, remedies, or consumer protections that cannot lawfully be excluded or limited.

INDEMNIFICATION

To the extent permitted by applicable law, the customer agrees to indemnify and hold harmless Virgin Islands Exotics, LLC, together with its owners, employees, agents, and representatives, from third-party claims, liabilities, damages, losses, judgments, and reasonable expenses arising from:

  • The customer's unlawful use of the Private Concierge Service

  • A material violation of these Concierge Terms

  • Fraudulent or materially misleading customer information

  • Customer-directed transportation of property the customer was not authorized to possess or transfer

  • Intentional circumvention of applicable restrictions

  • Violation of another person's rights

This provision does not require indemnification where prohibited or unenforceable under applicable law.

CONSUMER RIGHTS

Nothing in these Concierge Terms eliminates, restricts, or requires a customer to waive a consumer right, refund right, warranty, remedy, or other protection that cannot lawfully be waived.

Where applicable law provides greater mandatory protection, applicable law controls.

COMPLIANCE TAKES PRIORITY

VI Exotics operates the Private Concierge Service subject to applicable licensing, payment, merchant, transportation, age-verification, consumer-protection, safety, and other legal requirements.

VI Exotics may maintain internal requirements more restrictive than minimum legal requirements.

VI Exotics may request additional information, documentation, verification, merchant confirmation, or another compliance measure when reasonably necessary.

No requested item, completed payment, customer preference, delivery deadline, or concierge request takes priority over lawful and responsible fulfillment.

COMPLIANCE TAKES PRIORITY OVER COMPLETING A REQUEST.

GOVERNING LAW

To the extent permitted by applicable law, these Concierge Terms and disputes arising from the Private Concierge Service are governed by the laws applicable in the United States Virgin Islands, without regard to conflict-of-law principles.

Mandatory consumer rights and requirements that cannot lawfully be waived remain unaffected.

DISPUTE RESOLUTION

Customers are encouraged to contact VI Exotics regarding concerns so we have a reasonable opportunity to investigate and resolve the matter.

Contacting VI Exotics is not a prerequisite to exercising a legal right where such a requirement would be prohibited.

No arbitration requirement, class-action waiver, jury-trial waiver, or mandatory forum-selection clause is created by these Concierge Terms unless separately and validly established.

SEVERABILITY

If any provision is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permissible where appropriate, and the remaining provisions will continue in effect.

NO WAIVER

Failure or delay by VI Exotics in enforcing a provision on one occasion does not waive the right to enforce that provision or another provision later.

CHANGES TO THE SERVICE

VI Exotics may prospectively modify:

  • Service areas

  • Pricing

  • Stop-based pricing

  • Payment procedures

  • Request categories

  • Merchants

  • Service hours

  • Verification practices

  • Delivery procedures

  • Operational practices

The availability of a service, merchant, price, or procedure at one time does not guarantee continued availability.

CHANGES TO THESE TERMS

VI Exotics may update these Concierge Terms prospectively to reflect changes in:

  • Applicable law

  • Licensing

  • DLCA requirements or guidance

  • Payment practices

  • Pricing

  • Service areas

  • Merchants

  • Technology

  • Verification practices

  • Fulfillment procedures

  • Business operations

Changes will apply as required by applicable law.

The most current version of these Private Concierge Service Terms will be available on viexotics.com.

RELATED POLICIES

These Concierge Terms should be read together with the:

  • VI Exotics Privacy Policy

  • VI Exotics Terms & Conditions with respect to use of viexotics.com

VI Exotics product-specific policies continue to govern separate VI Exotics product transactions.

CONTACT

Questions about the Private Concierge Service or these Concierge Terms may be directed to VI Exotics through the contact methods provided on viexotics.com.

Virgin Islands Exotics, LLC
VI Exotics™